Informatics Merseyside is the first NHS service desk in the England to be accredited with 3-star certification from the Service Desk Institute (SDI).
The Service Desk is responsible for handling IT 'incidents'. An incident is anything that causes disruption to how a service usually operates, for example, not being able to access a software application or problems with computer hardware. Requests for a new service, such as a new e-mail account or equipment, are also handled through the Service Desk for action.
Handling 11,000 contacts per month, Informatics Merseyside’s IT Service Desk manages approximately 132,000 service support requests every year, of which 60% are fixed at the first point of contact, with 95% fixed within one day.
For further information about our IT Service Desk, please get in touch.