Your feedback is really important to us and we welcome your questions, comments and suggestions on how we can continue to improve our performance and expand the services we provide to the Merseyside Health Economy.
In addition, we are also keen to receive any feedback you may have on the Informatics Merseyside website or any of the innovations or developments we have been involved in, so please get in touch via our online form.
We are extremely proud of the hard work and commitment of our colleagues and appreciate our customers taking the time to provide feedback on our services. We always like to know how well we are meeting our partner organisation goals and expectations and whether we live up to the values we set ourselves.
Here we've included snippets of just some of the positive feedback and thoughts we have receieved to date. If you would like to feedback on your experience, please get in touch.
"The Heart Failure programme is an integral part of delivering a streamlined service to patients with Heart Failure and providing equity of care to all. I am delighted with the IM&T support I have received from Informatics Merseyside. The staff that are working on this programme of work are extremely knowledgeable and talented with a real can do approach."
Jay Wright, Consultant Cardiologist, Liverpool Heart and Chest Hospital
"I find the Map of Medicine pathways offer a quick reminder of the management options for patients and often have useful Patient Information Leaflets and local information. The project management and technical support from Informatics Merseyside in getting Map of Medicine set up and rolled out in an easy way for clinicians to use has been second to none. The team are extremely supportive and always quick to provide help as and when needed."
Dr Edward Gaynor, Liverpool PCT GP and North Mersey Clinical Reference Group Chair
"I worked closely with colleagues at Informatics Merseyside to develop an e-learning tool to support the implementation of e-Discharge across the Hospital. The e-learning tool supported training delivery prior to and following 'go-live' which I believe helped us to deliver a speedier implementation."
Elaine Baines, Project Manager, Aintree Hospital
"The website package presented by Informatics Merseyside was very impressive and once agreed, work started almost immediately and I was kept informed at every stage of the development. I am extremely happy with the website and support provided and I'm looking forward to developing the website further."
Stewart Eden, Practice Manager, Chapel Lane Surgery
"The service and support we get is second to none, Informatics Merseyside is forward thinking and innovative, staff are a breath of fresh air with a real can do approach."
Dr Nadim Fazlani, Liverpool GP
"An e-learning package helped us to launch a new electronic notes system at our hospital. The video used screen shots of actual pages of the new system, spoken voice over and arrows to direct user in an easy to understand format. It has been a positive experience."
Dr L Spencer, Consultant Chest Physician, Aintree Hospital
"Information Technology has the potential to revolutionise the way we care for our patients in the
NHS. By improving communication between clinicians, care can be delivered safely, efficiently and
to the highest standards, ensuring that patients are seen by the right person in the right place at the right time. There is also huge scope to remove some of the inefficiency that sometimes blights the NHS and save tax-payers money."
"Close working between IM&T staff and clinicians has been central to the success of the programme so far, and by continuing this partnership we have the opportunity to bring about some really exciting developments which we hope will have huge benefits to the health of our local population."
Dr Simon Bowers, GP lead for the QIPP IT programme
"Given the tight deadlines for our new website, Informatics Merseyside delivered everything within the time frame and I am extremely happy with the speed of service, as well as the quality and professionalism of the overall product."
Christine Hulse, NHS North West Skills and Development Manager
"I believe that the innovative use of information and technology will be key to the effective operation of MCSS for commissioning improvements in health care and outcomes for patients."
Clare Duggan, Director of Strategic Change at NHS Merseyside PCT Cluster
"It is not an overstatement to say that this mobile apps programme will revolutionise the way in which community based clinicians access and update information on the move, and we are excited to be the first Trust in our Health Community to work with Informatics Merseyside on this programme."
Bernie Cuthel, Chief Executive of Liverpool Community Health