Digital learning resources
User guides and online video tutorials have been produced to help support you in using the digital communication tools available to you.
These e-learning videos and user guides will be regularly reviewed and will be added to on a daily basis, so please keep referring back for the latest updates.
To contact a trainer, please e-mail: email@example.com
Video tutorials and user guides
Always On VPN (Remote Working)
A VPN, or Virtual Private Network, allows you to create a secure connection to the NHS network over the Internet to support remote/home working
As a result of COVID-19, we are seeing unprecedented demand on our remote access service (Always on VPN), with a large number of requests for support coming through to our IT Service Desk.
Many of these support requests relate to problems establishing a connection and can be rectified by following the steps outlined in our Always on VPN user and video guides below. Please refer to these guide and only contact the IT Service Desk. if you have tried these steps and you are still unable to connect.
Cisco Meet Me Telephone Conferencing
Cisco Webex Meetings
Outlook Web App (OWA)
Outlook Web App (OWA) offers online access to Microsoft Outlook accounts without the need to be connected to a network. Outlook Web App can be accessed by various devices such as a laptop, iPad or Smartphone and is a useful work-around at times when the network is unavailable.
The Outlook Web App user guide is only available on our self-service portal (accessible from the NHS network).
If you need to access the Outlook Web App or are experiencing problems, please contact your IT Service Desk.
Please be aware that you can join a Microsoft Teams Meeting from your web browser without having the app installed.
Skype for Business
The user guide below provides information on adding Exchange details back on Apple iOS devices once the camera has been enabled.
When conducting your work from home, please turn off or disable voice recordings on your smart speaker devices, such as Amazon’s Alexa or Google Home, to reduce the risk of any privacy and security breaches.
Zoom Video Conferencing