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Digital learning resources

User guides and online video tutorials have been produced to help support you in using the digital communication tools available to you.

Access additional e-learning courses and bitesize training (opens in a new window or tab)These digital learning resources will be regularly reviewed and will be added to on a daily basis, so please keep referring back for the latest updates. To access additional e-learning courses and additional bitesize video tutorials, please visit our Training Portal.

To contact a trainer, please e-mail: training@imerseyside.nhs.uk

If you are experiencing technical problems, and you are not able to resolve the issue you are experiencing by referring to the guidance below, please contact the IT Service Desk using our self-service portal.

Video tutorials and user guides

Always On VPN (Remote Working)

Always On VPN (Remote Working)

A VPN, or Virtual Private Network, allows you to create a secure connection to the NHS network over the Internet to support remote/home working

As a result of COVID-19, we are seeing unprecedented demand on our remote access service (Always on VPN), with a large number of requests for support coming through to our IT Service Desk.

Many of these support requests relate to problems establishing a connection and can be rectified by following the steps outlined in our Always on VPN user and video guides below. Please refer to these guide and only contact the IT Service Desk. if you have tried these steps and you are still unable to connect. 

Important VPN update - April 2020

Please read - Important request for all NHS IT users

User guide

Always On VPN user guide - what to do if VPN is not connecting

Video tutorial

Always on VPN video guide - what to do if VPN is not connecting

Attend Anywhere (Video Consultation)

Attend Anywhere (Video Consultation)

User guide

Chrome - block notifications from specific websites

Cisco Webex Meetings

Cisco Webex Meetings

User guide

Join a Webex meeting via Outlook

Microsoft Outlook

Microsoft Outlook

User guide

Share your calendar for others to view your availability

Outlook Web App (OWA)

Outlook Web App (OWA) offers online access to Microsoft Outlook accounts without the need to be connected to a network. Outlook Web App can be accessed by various devices such as a laptop, iPad or Smartphone and is a useful work-around at times when the network is unavailable.

The Outlook Web App user guide is only available on our self-service portal (accessible from the NHS network).

If you need to access the Outlook Web App or are experiencing problems, please contact your IT Service Desk.

Microsoft Teams

Microsoft Teams

User guides

Please be aware that you can join a Microsoft Teams Meeting from your web browser without having the app installed.

Join a Microsoft Teams meeting via web browser

Join a Microsoft Teams meeting via Google Chrome

Join a Microsoft Teams meeting via Microsoft Edge

Join a Microsoft Teams meeting via the Microsoft Teams App

 

 

Mobile devices

Mobile devices

User guides

Wi-Fi and 4G connectivity on mobile devices

The user guides below provides information on adding Exchange details back on mobile devices once the camera has been enabled.

Resolve camera or e-mail access on Apple iOS devices

Resolve camera or e-mail access on Sony or Samsung mobile phones

Resolve camera or e-mail access on Motorola or Vodafone mobile phones

Smart speakers

Smart speakers

When conducting your work from home, please turn off or disable voice recordings on your smart speaker devices, such as Amazon’s Alexa or Google Home, to reduce the risk of any privacy and security breaches.

User guides

Turn off smart speaker voice recordings

Turn off Alexa voice recordings

Turn off Google Home voice recordings