Digital learning resources
User guides and online video tutorials have been produced to help support you in using the digital communication tools available to you.
These digital learning resources will be regularly reviewed and will be added to on a daily basis, so please keep referring back for the latest updates. To access additional e-learning courses and additional bitesize video tutorials, please visit our Training Portal.
To contact a trainer, please e-mail: firstname.lastname@example.org
If you are experiencing technical problems, and you are not able to resolve the issue you are experiencing by referring to the guidance below, please contact the IT Service Desk using our self-service portal.
Video tutorials and user guides
Always On VPN (Remote Working)
A VPN, or Virtual Private Network, allows you to create a secure connection to the NHS network over the Internet to support remote/home working
As a result of COVID-19, we are seeing unprecedented demand on our remote access service (Always on VPN), with a large number of requests for support coming through to our IT Service Desk.
Many of these support requests relate to problems establishing a connection and can be rectified by following the steps outlined in our Always on VPN user and video guides below. Please refer to these guides and only contact the IT Service Desk. if you have tried these steps and you are still unable to connect.
Important VPN update - April 2020
Attend Anywhere (Video Consultation)
Cisco Meet Me Telephone Conferencing
Cisco Webex Meetings
Outlook Web App (OWA)
Outlook Web App (OWA) offers online access to Microsoft Outlook accounts without the need to be connected to a network. Outlook Web App can be accessed by various devices such as a laptop, iPad or Smartphone and is a useful work-around at times when the network is unavailable.
The Outlook Web App user guide is only available on our self-service portal (accessible from the NHS network).
If you need to access the Outlook Web App or are experiencing problems, please contact your IT Service Desk.
Please be aware that you can join a Microsoft Teams Meeting from your web browser without having the app installed.
The user guides below provides information on adding Exchange details back on mobile devices once the camera has been enabled.
My blood test - new online appointment system
The user guide for the new online appointment system for blood tests is only available on our self-service portal (accessible from the NHS network).
If you need support in using the new online appointment system for blood tests, please contact NHS Informatics Merseyside’s IT Training Service via e-mail to: email@example.com
Skype for Business
Experiencing poor performance or sound issues? Please exit the call and then re-join, this can sometimes clear out a bad connection.
Create and join a meeting using Skype for Business
Schedule a Skype for Business meeting from Outlook
Schedule a meeting from Skype for Business
Find and add contacts using Skype for Business
Send an instant message using Skype for Business
Start a video call using Skype for Business
When conducting your work from home, please turn off or disable voice recordings on your smart speaker devices, such as Amazon’s Alexa or Google Home, to reduce the risk of any privacy and security breaches.