This site uses cookies to improve your user experience. By using this site you agree to these cookies being set. To find out more, please read our privacy policy.

Notice of CIS upgrade and service downtime

Smartcard administration services such as certificate renewals, passcode changes and unlocking services will be unavailable from 6.30 pm on Friday 9 July 2021 through to the evening of Monday 12 July. Smartcard authentication and system access will not be affected.

The Care Identity Service (CIS), which is the national system for authenticating, registering and issuing NHS smartcards, will be moving to an online ‘cloud-based’ environment to improve system performance and user experience.

This upgrade was previously scheduled to take place in May but due to issues with a small number of systems this was postponed. NHS Digital has advised that the upgrade will now take place from 6.30pm on Friday 9 July 2021 through to the evening of Monday 12 July 2021.

During this timeframe, smartcard administration services will be unavailable, such as certificate renewals, passcode changes and unlocking services. Smartcard use for authentication and system access will not be affected.

What do you need to do to prepare?

Know your passcode

Ensure that you know your smartcard passcode as it will not be possible to reset this during the upgrade period. If you need to reset your passcode in advance of the upgrade, please speak to your local Sponsor, Local Smartcard Administrator (LSA) or your IT Service Desk.

Renew expiring smartcard certificates

Ensure that any smartcard certificates that are due for renewal are renewed in advance of the upgrade. Users with smartcards that are due for renewal will be prompted to renew online at each login. If a smartcard certificate expires during the upgrade period, it will not be possible to renew this until the upgrade is completed. This could result in you not being able to access NHS smartcard enabled systems.

Create new starters and make position adjustments in advance

New users and position adjustments will not be able to be made during the upgrade period. Therefore, please ensure that this is completed prior to the upgrade.

IT changes required (for pharmacies only)

Ahead of the transition, pharmacy IT departments will need to:

  • Make a change to your firewall;
  • Apply root certificates;
  • If applicable, remove hard coded IP addresses.

For further information and guidance on the above, please visit the NHS Digital website and refer to the section on 'What Your IT Function Needs to Do'. Please pass this onto your relevant IT contacts to action.

Further information and support

During the upgrade it is anticipated that a very small number of users, who have active sessions, may find that they need to re-authenticate again using normal smartcard processes. Steps have been taken to minimise the number of users who will be affected in this way.

If you need to reset your passcode in advance of the upgrade, please speak to your local Sponsor, Local Smartcard Administrator (LSA) or your IT Service Desk. For problems relating to the renewal of your smartcard in advance of the upgrade, please contact your IT Service Desk.

 

Help raise awareness 

Please use the following e-mail signatures and website banners to help raise awareness of this upgrade and what you need to do to prepare. Please link these images to the following address: https://www.imerseyside.nhs.uk/our-services-and-products/registration-authority-smartcards/cis-upgrade/ 

E-mail signature

Website banner