NHS Informatics Merseyside’s service desk is one of the largest IT support services in the NHS, operating a 24 hours a day, 7 days a week facility.
The service desk acts as the primary contact point for all technology incidents and service requests.
An IT incident is anything that causes disruption to how a service usually operates, which might include being unable to access a software application, or problems with computer hardware. Requests for new services, such as a new e-mail account or equipment are also handled through the IT service desk for action.
Any problem that cannot be solved immediately by the service desk will be escalated to the most appropriate support team for review and action.