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Technical support

Our technical support service maintains the core IT infrastructure which is the platform on which all IT systems and applications, digital technologies, user devices and printers are centrally connected and maintained.

Key features

Technical architecture, strategy and design

Technical architecture, strategy and design

The technical architecture service plans and designs infrastructure topology changes and enhancements to ensure the best use of existing and emerging technologies, critical to meeting the developing business requirements of those we work with. 

Server and infrastructure management and maintenance

Server and infrastructure management and maintenance

Utilising state-of-the-art hardware and systems, our experienced technicians provide all aspects of server management including installation, monitoring, maintenance and upgrade.

Incident and problem management

Incident and problem management

On a daily basis, the technical support service resolves IT incidents raised through our IT service desk as well as  proactively problem solving issues affecting the IT infrastructure, which are often complex requiring in depth investigation and analysis.

Data storage, security, backup and disaster recovery

Data storage, security, backup and disaster recovery

Through robust infrastructure design and management, including primary and secondary data centre infrastructure, the technical support service provides secure access to data, ensuring information is fully recoverable if required.

Need further information?

For further information about our technical support service, please get in touch and we will be happy to help you.