This site uses cookies to improve your user experience. By using this site you agree to these cookies being set. To find out more, please read our privacy policy.

Digital Device Management

NHS Informatics Merseyside delivers a Digital Device Management Service

This service features a multifunctional team of experts who support the life cycle of digital devices from order, ongoing support and repair through to secure disposal. 

Service features

  • Access to an online IT equipment catalogue of approved digital devices that have been security and performance verified.
  • Equipment acquisition/ order processing  - liaison with third party suppliers.
  • Stock control and asset management to help monitor and maintain a list of IT assets against a register to support the management of these devices.
  • Imaging service enabling the installation of a standard set of software (operating system and applications) all at once, which provides a consistent and secure environment.
  • Data migration service – enabling files, data, and settings to be transferred from one device to another. 
  • Delivery and installation of IT equipment to end user.
  • IT equipment diagnostics, repairs and reconfiguration.
  • Remote security management of devices.
  • Secure disposal of aged IT equipment in compliance with the Waste Electrical and Electronic Equipment (WEEE) Directive
  • Rolling replacement service to ensure all IT equipment is in good working condition and under the manufactures warranty. 

Service standards

  • Experienced and knowledgeable digital procurement, configuration and support engineers experienced in supporting a wide range of devices and operating systems.
  • An established incident management process, enabling support requests to be categorised, prioritised and tracked efficiently.