Digital Device Management

This service features a multifunctional team of experts who support the life cycle of digital devices from order, ongoing support and repair through to secure disposal. 

Service features

• Access to an online IT equipment catalogue of approved digital devices that have been security and performance verified.
• Equipment acquisition/ order processing  - liaison with third party suppliers.
• Stock control and asset management to help monitor and maintain a list of IT assets against a register to support the management of these devices.
• Imaging service enabling the installation of a standard set of software (operating system and applications) all at once, which provides a consistent and secure environment.
• Data migration service – enabling files, data, and settings to be transferred from one device to another. 
• Delivery and installation of IT equipment to end user.
• IT equipment diagnostics, repairs and reconfiguration.
• Remote security management of devices.
• Secure disposal of aged IT equipment in compliance with the Waste Electrical and Electronic Equipment (WEEE) Directive
• Rolling replacement service to ensure all IT equipment is in good working condition and under the manufactures warranty. 

Service standards

• Experienced and knowledgeable digital procurement, configuration and support engineers experienced in supporting a wide range of devices and operating systems.
• An established incident management process, enabling support requests to be categorised, prioritised and tracked efficiently.