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Technical Support

NHS Informatics Merseyside delivers a Technical Support Service.

NHS Informatics Merseyside’s experienced Technical Service supports the maintenance of the digital infrastructure which is the platform on which all data and digital are stored.

Service features

  • Data centre management including maintenance, patch management and upgrade.
  • 24/7 monitoring and support to ensure stability, reliability and high performance.
  • Secure data backup and business continuity supported by robust infrastructure architecture and management.
  • Data centre consolidation and migration services to support the relocation of data from one data centre environment to another supported by the latest migration technologies.

Service standards

  • ISO27001 certified energy-efficient data centre solution demonstrating best practice in information security management.
  • ITIL Intermediate Service Life cycle: Service Operation (LSO) and Service Life cycle: Service Transition (LST).
  • Microsoft Certified Systems Engineer (MCSE).
  • VMware Certified Design Expert (VCDX).
  • CompTIA Cloud Essentials