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Clinically Led Business Change

NHS Informatics Merseyside delivers a Business Change Service which aims to ensure that new digital solutions and processes are co-designed and clinically led to ensure they deliver real value and support the NHS digital transformation vision.

Our experienced Clinical Business Change Leads work with those we support to articulate a clear vision and objective for change, establishing what drives and motivates people in the organisation. Without this people focus on change – how they operate currently and how they will operate in the future state – it is not possible to fully realise the benefits of a digital programme. It is the people in an organisation, who will ultimately lead, adopt, and sustain change and form the smart foundation of how the future digital organisation operates.

Service features

  • Clinical and business change experts with a long and successful history of supporting NHS digital transformation programmes.
  • Process mapping the current and future state and defining the benefits of change through effective stakeholder engagement.
  • Leading on business change, tracking progress towards benefits realisation and achieving measured improvements in clinical and business operations.

Service standards 

  • Clinical Business Change Leads with significant experience of implementing digital change programmes to ensure these are patient focused.
  • A service management approach that follows the ITIL framework to integrate IT service provision with the needs of those we support.
  • Qualified programme and project management professionals certified in MSP, PRINCE2 and agile methodologies.