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Lucy Gormally

Integration Coordinator

Entry route

Health Informatics Apprenticeship

How I got into the role

IT had always been something that interested me and I had completed qualifications in the subject at GCSE and A-level. When I finished college I didn’t really want to go to University, as I didn’t think it was right for me, so I chose to do an apprenticeship instead. I completed a one-year course, which involved a mixture of classroom learning in college and a work placement that helped develop my practical experience. My placement was with NHS Informatics Merseyside. I remember being very anxious as it was my first proper job and I didn’t really know what to expect. To my relief, everyone was very welcoming which helped me to settle in. I was given a mentor on my first day, who was really supportive, helping me with any questions that I had. I first worked within IT training, booking people onto training sessions. I then worked in system support, working on various clinical systems and fixing day-to-day problems.

What I do

On completing my apprenticeship, I returned to Informatics Merseyside working as a System Support Assistant. I have recently changed jobs and I am now working as an Integration Coordinator. This role involves supporting a range of clinical and non-clinical interfaces. During my time in the NHS, I feel I have learned a great deal and progressed both personally and professionally. Within my job, I have been on different training courses such as HL7, ITIL and SQL, which have helped develop my skills and have also given me much more confidence within my job.

The best bits

I really enjoy my job and look forward to learning new things and I like working for the NHS because even though I’m not front line staff I know that my work is contributing to the health and wellbeing of thousands of people every day. I enjoy working
with my colleagues – people within Informatics Merseyside are very friendly and are always helping each other to succeed. I’ve even had a go at event management - helping manage delegate bookings for our annual iLINKS showcase event!

Lucy Gormally