Digital learning resources
User guides and online video tutorials have been produced to help support you in using the digital communication tools available to you.
These e-learning videos and user guides will be regularly reviewed and will be added to on a daily basis, so please keep referring back for the latest updates.
To contact a trainer, please e-mail: training@imerseyside.nhs.uk
If you are experiencing technical problems, and you are not able to resolve the issue you are experiencing by referring to the guidance below, please contact your IT Service Desk.
Video tutorials and user guides
Always On VPN (Remote Working)
Skype for Business
Tip
Experiencing poor performance or sound issues? Please exit the call and then re-join, this can sometimes clear out a bad connection.
User guides
Skype for Business installation for Android
Skype for Business installation for IOS
Scheduling a Skype for Business meeting in Outlook
Joining a Skype for Business meeting in Outlook
Presenting a Skype for Business meeting
Skype for Business meeting etiquette
Video tutorials
Create and join a meeting using Skype for Business
Schedule a Skype for Business meeting from Outlook
Schedule a meeting from Skype for Business
Find and add contacts using Skype for Business
Send an instant message using Skype for Business
Start a video call using Skype for Business
Create and join a meeting using Skype for Business
Schedule a Skype for Business meeting from Outlook
Schedule a meeting from Skype for Business
Find and add contacts using Skype for Business
Send an instant message using Skype for Business
Start a video call using Skype for Business
E-learning
Create and join a Skype for Business meeting
Find and add contacts using Skype for Business
Cisco Meet Me Telephone Conferencing
Cisco Meet Me user guide - includes guidance on using a Cisco softphone (Cisco IP Communicator)
Outlook Web App (OWA)
Outlook Web App (OWA) offers online access to Microsoft Outlook accounts without the need to be connected to a network. Outlook Web App can be accessed by various devices such as a laptop, iPad or Smartphone and is a useful work-around at times when the network is unavailable.
The Outlook Web App user guide is only available on our self-service portal (accessible from the NHS network).
If you need to access the Outlook Web App or are experiencing problems, please contact your IT Service Desk.